Same-Day Luggage Delivery from Kyoto, Osaka, and Nara Hotels to Kansai International Airport (KIX) | Free for Backpacks & More! Pickup Available After 14:00

① Reservation
When making a reservation, please be sure to enter the following information.
[Pick-up Hotel: Hotel Name & Hotel Reservation Name (in Roman characters)]
[Contact Email Address]
Important Notes When Entering Information
Please enter the same name used for your hotel reservation.
· Please enter your name in Roman letters with a space between "Last Name First Name"
· Used by us to confirm hotel arrangements in advance
※If there are any discrepancies in the information, we may contact you.
※If we are unable to contact you, your reservation may be canceled.
② Booking Confirmation & Information
We will send you a reservation confirmation email once we confirm the availability of hotel pickup.
We will also confirm your preferred pickup time at the airport.
③ On the day: Leave your luggage at the hotel
On the day, please leave your luggage at the front desk of your accommodation hotel by 10:00 AM.
Please inform the front desk staff that you have a reservation with "Suitcase Express Japan."
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We will directly contact both the pickup hotel and the delivery hotel in advance.
We provide information about luggage collection and delivery, so you can use our services with peace of mind.
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We will send you an email with the day's schedule and guidance the day before or on the day itself.
Please reply to this email and send us photos of the luggage you plan to check in.
※Please try to consolidate small items when checking them in.
④ Our staff will handle pickup and delivery
Our staff will visit the hotel to collect your luggage and deliver it to Kansai International Airport (KIX) after 2:00 PM on the same day.
We will notify you of the delivery status via email.
⑤ Pick up at the airport
On the same day, please collect your luggage directly from our staff at the designated location within Kansai International Airport at your preferred pickup time.
For details about the pickup location, please check the "Pickup Location" section on the product page.
[Terms of Use]
-Booking Conditions
Delivery of 2 or more large suitcases is required. We do not accept single-item shipments.
This service cannot be used for small suitcases, shopping bags, or backpacks alone. Shopping bags and backpacks will only be delivered free of charge when checked in together with a large suitcase.
- Eligible Hotels
In addition to regular hotels, we also support accommodations without front desks such as Airbnb and unmanned hotels.
If you are staying at an accommodation without a front desk, please indicate this in the hotel name field when making your reservation. After your booking is confirmed, we will ask for your preferred pickup location and pickup time (by 10:00 AM).
- Eligible Areas
Kyoto: Kamigyo Ward / Nakagyo Ward / Shimogyo Ward / Higashiyama Ward / Minami Ward
Osaka: Kita Ward / Chuo Ward
Nara: Nara City
Delivery may be possible to areas not listed above, so please feel free to inquire.
[Luggage That Can/Can't Be Stored]
Items that can be stored: Suitcases, backpacks, tote bags, shopping bags, etc. (free of charge)
Items that cannot be stored: Valuables (cash, passports, credit cards, jewelry, etc.), perishable goods, refrigerated/frozen foods, hazardous materials, and animals.
[About Compensation]
· In case of loss or external damage, each item is covered for up to ¥50,000 in compensation.
· Fragile items (glass products, ceramics, bottles, precision instruments, etc.) are not covered by compensation. Please ensure they are properly packaged before checking them in.